FAQ

1. How do I log into the student mobile app?

   Please use your student email and password already provided by your Institution.

2. Can I access my class schedule through the app?

   Yes, your active class schedule is available under the “My Courses” section of the app.

3. The app is not loading properly, what can I do?

   Please try restarting the app or checking your internet connection.

4. I’m not receiving push notifications from the app.

   Please ensure that notifications are enabled in both your phone settings and app settings.

5. What if the app crashes while I’m using it?

   Please try restarting the app or checking your internet connection.

6. What should I do if I cannot access my course materials?

   Please ensure that you are enrolled in the course.

7. What devices are compatible with the student mobile app?

   The app is available on both iOS and Android devices. Please ensure you are running the latest OS version for optimal performance.

8. Can I access the app from multiple devices?

   Yes, you can use the app on multiple devices but please ensure you log in with the same account.

9. Can I change the language of the app?

   Yes, you can switch languages in the Language section of the Profile Preferences drop down.

For any other issue please email us to helpdesk@mitropolitiko.edu.gr.